CASE STUDY
Asistina: The Home Maintenance App for Houses in the Dominican Republic
Mobile app and platform development with React Native and Ruby on Rails for Asistina, a home care service in the Dominican Republic: a first visit that builds a digital record of the home, scheduled maintenance for appliances and systems, and repairs requested from the phone.
- Client
- Asistina
- Industry
- Home maintenance and home services
- Country
- Dominican Republic
- Launched
- November 2023
- Stack
- React Native, Expo, Ruby on Rails, PostgreSQL
- Services
- Mobile app, platform and staff panel development
Asistina is a home care membership. Owners register their house or apartment and its appliances in the app, and a first visit builds the technical report of the home. From then on, maintenance for air conditioners, water heaters, pumps and electrical systems is scheduled, and anything that breaks is reported from the phone with a video, scheduled on a suggested date and followed in a chat with the technician until the job is done and reviewed. DevLunch designed and built the iPhone app with React Native and Expo, and the platform and staff panel with Ruby on Rails. It launched in November 2023.
THE ESSENCE
Leave the Old Way Behind
Every appliance in a home wears out month by month. With Asistina the home is registered, inspected once and then cared for on a schedule, and surprises get a technician fast. Without it, things break and wait. Switch between the two and tap an appliance to report a problem.
- 1Register your home
- 2First visit and report
- 3Scheduled maintenance
- 4Guaranteed repairs
- Running on its own
Switch between With and Without Asistina, and tap an appliance to report a problem. Leave it and it alternates on its own.
The app in numbers
- 2023
- Launched on the App Store
- 2+
- Years of active development
- 950+
- Commits across app and platform
- 4
- Request types
- 3
- Review criteria per visit
- 2
- Ways to pay a quote
TRY IT
Report a Problem, Schedule the Visit, Review the Work
A working replica of the Asistina app with a sample home. Open the property report, report a case, accept the suggested date, follow the visit in the chat, approve the quote and review the technician. The side panel moves the Asistina team forward.
Main House ▾
- Air conditioner maintenanceIncluded
Every 3 months · next: Dec 2
Sample home and data. Report a case, schedule it, then use the team panel to move the visit forward.
A digital record of the home
The first visit documents every appliance with notes and photos, and every job after that adds to the property history.
Maintenance on a schedule
Recurring visits for air conditioners, heaters, pumps and systems show up in the app before anything breaks.
Repairs from the phone
Owners describe the problem and attach a video, accept a suggested date and follow the visit in a chat with the technician.
Quotes and reviews
Extra work comes as a quote paid on completion or in installments, and every visit ends with a review of the technician.
One App for the Whole Home
Owners register their home in minutes and manage every visit, repair and payment from the phone.
- Onboarding that registers the home type and its appliances
- A first visit that builds the technical report of the home
- Several properties in one account, with a quick switcher
- Recurring maintenance visits included in the plan
- Repair requests with text, photos or video
- Visit scheduling on a suggested date, with confirmation
- A chat with the technician for every visit
- Push notifications, in-app subscription and payment history
What Made It Work
Prevention first
Scheduled maintenance keeps appliances and systems working, so fewer repairs turn into emergencies.
Video instead of guessing
A short video with every request lets the team understand the problem before the visit.
Dates that work for both sides
Asistina suggests a date and the owner confirms or changes it, so every visit is agreed in the app.
Technicians held to a standard
Reviews on service, cleanliness and presentation, and the option to ask for a different technician next time.
A panel for the team
Staff manage cases, schedules, quotes and installments from a web panel with two-factor sign-in.
Subscriptions in the app
Plans are paid as App Store subscriptions inside the app, with automatic renewals.
Integrations
- App Store
- In-app subscriptions
- Push notifications
- Visits, quotes and reminders
- SMS
- Phone number verification
- Google Maps
- Property location
- Amazon S3
- Photos and videos of each case
- Receipts and account messages
Tech Stack
Mobile
- React Native
- Expo
- Expo Router
- TanStack Query
Backend
- Ruby on Rails
- PostgreSQL
- Redis
- Solid Queue
Staff panel
- Hotwire (Turbo and Stimulus)
- Tailwind CSS
Infrastructure
- Amazon S3
- Sentry
- Honeybadger
FAQ
Frequently asked questions
Asistina is a home care membership app in the Dominican Republic. It registers the home and its appliances, schedules maintenance and coordinates repairs with guaranteed technicians, all from one app.
The iPhone app was built with React Native and Expo. The platform and staff panel run on Ruby on Rails with PostgreSQL, with photos and videos on Amazon S3.
They describe the problem in the app, attach a photo or video, and accept the date Asistina suggests or pick another. The visit is followed in a chat with the technician and ends with a review.
The plan is an in-app subscription on the App Store. Extra work comes as a quote that can be paid on completion or in installments.
DevLunch designs and builds mobile apps with React Native and platforms with Ruby on Rails for service companies in the Dominican Republic and the United States.
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